Technical Support for the Online Platform

If you require technical assistance please contact our Talent Assessment account management
support team on:

Monday – Friday: 8:00am – 5:30pm Australian Eastern Standard Time
1800 570 308 (Australia)
0800 643 660 (New Zealand)
info@talentlens.com.au

AFTER HOURS TECH SUPPORT

If you need to reach us after normal business hours for technical support with the Talent Assessment Platform, below you will find international numbers that are available during the following hours:

Monday - Friday: 7:00am – 6:00pm, New York (equates to 9:00pm – 8:00am AEST)
Saturday: 8:00am – 12:00pm New York (equates to 10:00pm – 2:00am AEST

0011-1-317-814-8800 (Australia)

00-1-317-814-8800 (New Zealand)
Please note, standard international call fees apply.

Alternatively, you can send our technical support team an email by Clicking Here.

Browser for the Online Platform

Pearson recommends using Firefox to maximise platform performance. You can download the latest version of Firefox for free from the following link:

www.mozilla.com/en-US/firefox/new/

Please note, you may be required to restart your computer once this download has been performed. You may also require permission to download from your IT department, if you are working for an organisation.

System Requirements for the Online Platform

To review system requirements, please download our System Requirements Checklist.

“How To” Video Tutorials for the Online Platform

Group Management – How to manage groups on the TalentLens Platform

Withdraw, Expire and Reclaim Assessments – How to Withdraw, Expire and Reclaim assessments on the TalentLens Platform

Creating Custom URL’s –  How to create Custom URL's on the TalentLens Platform

Uploading Candidates – How to upload candidates to the TalentLens Platform

Assignment Process – How to Assign assessments to a candidate on the TalentLens Platform

Q Local is a flexible, powerful scoring and reporting software tool that allows the user to administer and score many Pearson assessments.

Q Local software is available in desktop and network versions. Test entry methods include taking tests right at the computer, manually entering responses from completed answer sheets, or even scanning answer sheets.

How it works

Q Local installs easily on your computer. Software upgrades can be downloaded from the internet as released.
Individuals can take the test at the computer or you can manually key the individual’s responses from the answer sheets into the Q Local software.
You pay only for the tests administered and scored, plus an annual license fee.
Q Local comes with a report counter that plugs into your computer and tracks the number of test administrations scored
Q Local is available as a desktop version or if you need more than one copy there is also a network version. The benefits of the network version are:

• Multiple users can access a single Q Local database and report counter
• Completed tests are stored in a single database for easy backup and reporting

System Requirements

• Processor: Pentium® III or higher
• Processor Speed: 600 MHz minimum, 1 GHz recommended
• RAM: 256 MB minimum, 512 MB recommended
• Note: Q Local must be run on a version of Windows with Regional Options set to English (United States). International versions of Windows cause problems on installation. ScanTools® Software is not supported on 64-bit platforms.
• Hard Drive: 1 GB of free hard disc space required for StandAlone and Network versions with all components installed; 400 MB of space required for Network version with Client installed. 300 MB of space required for Network version with HASP server only installed.
• USB Port for the report counter

Q Local License Fee

Q Local™ Desktop version includes first year license fee
A$135.00 - 931 4 99423 353 7

Q Local™ Network version includes first year license fee
A$370.00 - 931 4 99423 354 4
*Q Local license fee is purchased in addition to the cost of the test administrations ordered.
To buy Q Local simply go to the Q Local product page